Refund & Returns Policy

At House of Errors Clothing, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully before requesting a return or refund.By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

You may request a return within 30 days of receiving your order.To qualify for a return, your item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Include proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Final sale or clearance items.
  • Gift cards.
  • Personalized or custom-made products.
  • Items showing signs of wear, washing, or damage caused after delivery.
  • Products returned without original tags or packaging.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order by emailing info@houseoferrorsclothing.com.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the product and packaging.

We’ll review your request and work to provide a replacement, exchange, or refund where appropriate.

How to Start a Return

To request a return:

  1. Email info@houseoferrorsclothing.com.
  2. Include your order number and reason for the return.
  3. Wait for return authorization and shipping instructions.
  4. Securely package the item and send it to the return address provided by our support team.

Returns sent without prior approval may not be accepted.

Refund Process

After receiving your returned item, our team will inspect it to ensure it meets our return requirements.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Processing typically takes 5–10 business days after the return has been inspected.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping Costs

Original shipping charges are non-refundable, except when the return is due to our error, such as receiving a defective or incorrect item.Customers are responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.Once an order has been dispatched, it cannot be canceled. If you no longer want the item, you may request a return after receiving your order, subject to this policy.

Exchanges

If you need a different size or have received a defective product, please contact our customer support team.Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit where applicable.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account.
  • Contact your credit card provider or payment service.
  • Processing times may vary between financial institutions.

If you’ve completed these steps and still haven’t received your refund, please contact us at info@houseoferrorsclothing.com.

Need Assistance?

If you have any questions regarding our Refund & Returns Policy, our support team is happy to help.

Email: info@houseoferrorsclothing.com

We appreciate your trust in House of Errors Clothing and are committed to providing a smooth and reliable shopping experience.